MY KITCHEN AID FRIG. WAS "REPAIRED" BY AMERICAN HOME SHIELDS REPAIR COMPANY (TECHNO). AFTER A FEW DAYS, THE FRIG STOPPED WORKING. SINCE IT WAS TAKING HOME SHIELDS A LONG TIME TO SEND TECHNO TO CORRECT THE PROBLEM, WE HIRED AND PAID A KITCHENAID AUTHORIZED COMPANY TO INSPECT IT TO DETECT THE PROBLEM. WE WERE TOLD THAT FREON GAS IS LEAKING BECAUSE TECHNO DID NOT REPAIR THE FRIG PROPERLY. THEY REFUSED TO FIX THE FRIG BECAUSE TECHNO HAD DONE THE WORK. MEANWHILE, WE HAVE BEEN INHALING THE HORRIBLE FREON GAS LEAK WHICH HAS BEEN MAKING US SICK RESULTING IN HEADACHES, SHORTNESS OF BREATH AND DIZZINESS. OUR MULTIPLE CALLS AND E MAIL TO TECHNO HAVE REMAINED UNANSWERED. HOME SHIELDS HAS ALSO BEEN UNABLE TO GET A HOLD OF THEM. I HAVE MADE SEVERAL PHONE CALLS TO HOMESHIELDS RESULTING IN HOURS OF WAIT TIME AND EMPTY PROMISES. STILL NOONE HAS SHOWN UP TO REPAIR THE PROBLEM. WE ARE PLACING YOU ON NOTICE THAT IF OUR FRIG IS NOT PROPERLY REPAIRED OR REPLACED (IF UNREPAIRABLE) IN A REASONABLE TIME PERIOD, WE WILL INITIATE A LAW SUITE BOTH FOR THE FRIG AND INHALING FREON FUEMS AND EMOTIONAL AND PHYSICAL SICKNESS. IT HAS BEEN WEEKS SINCE WE HAVE BEEN WITHOUT A FRIG. IN CALIFORNIA WITHOUT FOOD, COLD WATER OR ICE. WE HAVE BEEN EATING OUT EVERY SINGLE DAY OR COOK EVERY DAY NOT ABLE TO SAVE THE LEFTOVERS. THIS CONDUCT IS UNJUST AND AN ACT OF BAD FAITH ON YOUR PART. OUR CALLS WERE PROMISED TO BE RESPONDED 24-48 HOURS BUT NOTHING HAS BEEN DONE. WE ARE UNABLE TO TOLERATE THE FUMES AND EATING OUT. WE MAY BE REACHED AT 714-986-9966 OR CELL: 714-273-9601.
8/24/2019 10:14:29 AM
My Contact is 253339352
My new double oven was delivered to my home address yesterday, but was not installed. I was informed it would be delivered and installed on the same day. No one has called me with a date or time yet. I have called your company since yesterday many times and all that happens is that I have to give my identification number and they put me on hold. I have been on hold for over 40 minutes this morning and finally hung up. I am very upset with this process. I have been a contract member for many years. What is the problem with American HOme Shield now. I have a 200 lb oven sitting in my hallway. I took off all day yesterday from work and I cannot take off any next week, but I need the oven installed. I need someone on a Sat or after 5:00p. M. To install the oven. Please help me. Jackie Wild , 601-807-5260.
9/6/2019 9:59:27 AM