Good morning. I am spo4 divina rusel tingcang, assigned at Zamboanga City police office, pro9. I have been too loyal client to your company since I became a police officer for nearly 19 years. I like your low interest rates and variety of insurance to suit your needs; however your employee/s particularly at loan department of afpmbai Zamboanga branch are incompetent and ineffective and demonstrated a very poor service. As they wrongly miscalculated my monthly amortization records to the finance office, camp crame as to why my deduction was too big, causing waste of time to my work just to claim for my refund. May this sad experience of mine will not be experienced by other clients. I hope your employees at afpmbai Zamboanga City branch will improve its services to clientele and this sad experience will not be repeated. Last February 17, 2016, I applied for policy loan amounting to 18, 652. 11 with monthly deduction/amortization of 893. 30 payable in 24 months. This morning, I found out from my may 2016 payslip, the said loan deducted from my salary the amount of 3750. 80 with the excess of 2857. 5
In this connection, i would like to request for loan adjustment/refund for my loan from the amount of 3750. 80 to 893. 30. Attached herewith is my latest payslip may and April 2016, voucher of OPL ML2016024010. Thank you and more power. Rest assured that I will continue to support your company. GOD BLESS PO.
5/13/2016 10:03:20 AM